WHAT TO EXPECT
New to the salon or a long-time guest, our greatest joy is in exceeding your expectations and serving you well. Please review the following information to ensure that your first visit and every visit is as relaxing, enjoyable and wow-worthy as you expect. We look forward to welcoming you to Timeless Design Salon & Spa. Book an appointment today.
PROMPTNESS
We make every effort to be on time for your scheduled appointment. Help us honor this policy for all guests by arriving at least five minutes before your service is scheduled to begin. If you are late, we will end your service on time to allow other guests their full appointment and service. If you have to cancel your appointment, please notify us by telephone a minimum of 24-hours in advance. We reserve the right to charge for late-cancel and no-show appointments.
PRIVACY
Your privacy will be always respected, and you will be properly covered during all spa services.
PERSONALIZED TREATMENT
We strive to provide an experience that meets or exceeds expectations. Please inform your service professional if you have questions, concerns or if it’s your first time receiving a treatment. To get the most out of your service, please share health considerations, injuries, soreness or tension with your service professional.
RELAXING ATMOSPHERE
To provide the most nurturing and relaxing environment for our guests, we ask that you please refrain from using your cell phone during your visit. Additionally, while we offer salon services for children of all ages, please limit your child’s visit to their appointed times only.
EXPERTISE
Our expert staff is dedicated to ongoing education and training to offer you the latest in treatments, trends, ideas and service options.
QUALITY PRODUCTS
We use only the finest products for our salon services. Protect your investment by using the same products at home.
Give the gift of indulgence, luxury and TIMELESS style. Gift cards are available in any amount, for any service.
TIMELESS REWARDS
Earn 5% back on retail purchases to be used toward subsequent retail purchases. Rewards can be used at any time and never expire.
GRATUITIES
Gratuities are accepted, but never expected. As salon professionals we believe that the ultimate demonstration of gratitude is referring us to others.
PAYMENT FOR SERVICES
Payment for services is expected on the date the service is provided. We accept all major credit cards and Apple Pay. No cash or checks please.